| Q1: |
Can I receive repair coverage on a natural gas air conditioner? |
| A1: |
Due to availability of parts, the only coverage we offer on a natural gas air conditioner is a Performance Tune-Up.
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| Q2: |
What is covered under a Performance Tune-Up and repair contract? |
| A2: |
A Performance Tune-Up and repair contract covers one annual Performance Tune-Up for each piece of covered equipment. It also covers any required repairs, subject to the terms and conditions of your contract.
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| Q3: |
How much can a contractor charge for work or parts not covered by my Performance Tune-Up contract? |
| A3: |
Under our Performance Tune-Up plan, parts are not covered. If you agree to have a part installed or additional labor performed that is not covered, you will pay the contractor directly at his current competitive rate.
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| Q4: |
Are all parts and labor guaranteed? |
| A4: |
Any work performed under your contract is guaranteed for 90 days.
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| Q5: |
Does my Nicor Services service agreement replace the manufacturer's warranty? |
| A5: |
No. In fact, many manufacturers' warranties require regular preventive maintenance to maintain the original warranty. That is why preventive maintenance is an excellent idea for new furnaces as well as older furnaces.
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| Q6: |
How do I make a service appointment for a Performance Tune-Up? |
| A6: |
Thirty days after your enrollment is processed, you can call 1 800 373-1100, 24 hours a day, 7 days a week to schedule an appointment with a qualified contractor.
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| Q7: |
What qualifications must an approved contractor meet? |
| A7: |
Each contractor must meet specific requirements for quality service. These requirements include insurance, licensing, employee training and ability to meet our high standards for response.
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| Q8: |
What if I'm not satisfied with my contractor's service, have a disagreement with my contractor about my coverage or wish to change contractors? |
| A8: |
Call Nicor Services at 1 800 373-1100.
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| Q9: |
Can I change the terms of my service agreement? |
| A9: |
In most cases, you cannot change the terms of your contract. You can, however, upgrade your Performance Tune-Up plan to a Performance Tune-Up and repair plan. Just call us at 1 800 373-1100. We'll mail a confirmation of your upgrade and new cost.
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| Q10: |
What happens if I move before the service agreement expires? |
| A10: |
If you move and work has been performed, you will be billed for the balance of your contract. You may pay this balance with your final gas bill.
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| Q11: |
If I sell my home, can the new owner assume the service agreement? |
| A11: |
No. Your service agreement is between you and Nicor Services. The new homeowner would have to sign up for a new service agreement in his/her name.
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| Q12: |
How do I pay for coverage? |
| A12: |
Your service agreement will be automatically charged to your natural gas bill each month.
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| Q13: |
If I don't have any repairs, do I receive money back at the end of the year? |
| A13: |
No. Like an insurance policy, your service agreement provides protection against unexpected repair bills.
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| Q14: |
Who do I call with any questions? |
| A14: |
Call Nicor Services at 1 800 373-1100. If your question is about the gas utility portion of your bill, call your gas utility.
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